Terms and Conditions

The service

Ticketfleet is a fleet operations service for managing parking tickets, vehicle records, maintenance queues, notifications, and related administrative workflows.

Ticketfleet provides operational information and automation, not legal, tax, accounting, or professional advice. Parking-ticket, penalty, fightability, route, and AI-generated results should be reviewed before they are used to make a payment, filing, safety, or dispatch decision.

Accounts and acceptable use

Users must provide accurate information, protect their account access, and use only organizations and records they are authorized to access. Users may not probe or bypass access controls, interfere with service availability, upload malicious content, abuse messaging or paid APIs, or use Ticketfleet unlawfully. Organization administrators are responsible for member access, authorized messaging senders, and the operational data their organization submits.

Customer data

As between Ticketfleet and the customer, the customer retains its rights in data it submits. The customer authorizes Ticketfleet and its service providers to host, process, transmit, and back up that data as needed to provide, secure, support, and improve the service. Customers must have the rights and permissions needed to submit personal, vehicle, driver, and communications data.

Busfix messaging

Busfix is Ticketfleet's fleet maintenance assistant. Authorized users may use Busfix by email, in-app chat, or SMS/MMS to create, update, close, and look up maintenance work.

Busfix SMS/MMS messages are operational and conversational. Message frequency varies based on user requests and fleet activity. Message and data rates may apply.

SMS/MMS access is limited to phone numbers authorized by a Ticketfleet organization admin. Saving a phone number in the Busfix Chat Senders allowlist does not send SMS/MMS to that number. Ticketfleet sends Busfix SMS/MMS replies only after the user first texts Busfix from an authorized number at +1 (929) 930-2583.

Reply HELP for help. Reply STOP to opt out of SMS/MMS messaging. You can also contact support@ticketfleet.orgfor support.

Billing and availability

Paid features, limits, renewal terms, and prices are shown at purchase. Taxes may apply. Except where law requires otherwise, fees already charged are non-refundable. Ticketfleet may limit or suspend messaging, expensive API use, or account access to protect customers and the service, enforce plan limits, comply with law, or prevent abuse.

Disclaimers and responsibility

Ticketfleet is provided as-is to the extent permitted by law. We are not responsible for carrier delays, third-party outages, or decisions made from inaccurate information submitted by users.

To the extent permitted by law, Ticketfleet is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity. Nothing in these terms limits rights or liability that cannot legally be limited.

Changes and contact

We may update the service and these terms. The date above identifies the current version, and material changes will be communicated through the service or another reasonable channel. Questions may be sent tosupport@ticketfleet.org.